Terms Of Service

Welcome to Purchena Homes (purchenahomes.com), your trusted provider of curated home furnishings and rugs. These Terms of Service ("Terms") govern your use of our website, purchase of our products, and any interactions with our services. By accessing or using purchenahomes.com, placing an order, or engaging with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our website (purchenahomes.com) or purchasing our home furnishings, rugs, or other products, you confirm that you are at least 18 years old (or have the legal capacity to enter into a binding agreement in your jurisdiction) and that you accept these Terms in full. We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date, and your continued use of our website or services after the changes take effect constitutes your acceptance of the revised Terms.

2. Use of Our Website

You agree to use purchenahomes.com only for lawful purposes and in compliance with these Terms and all applicable laws and regulations. You may not:
  • Use the website in a way that violates any local, state, national, or international law.
  • Attempt to access, modify, or disrupt any part of the website, its servers, or our systems.
  • Upload or transmit any harmful, offensive, or inappropriate content (including malware, viruses, or spam).
  • Impersonate another person or entity, or falsely claim a connection with Purchena Homes.
  • Use the website to engage in fraudulent or deceptive activities, including but not limited to false orders or misrepresentation of personal information.
We reserve the right to suspend or terminate your access to the website if you violate these terms, without prior notice.

3. Orders and Purchases

When you place an order on purchenahomes.com, you are making a binding offer to purchase the selected products (home furnishings, rugs, etc.) at the listed price, plus any applicable taxes, shipping fees, and other charges. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.
3.1 Order Confirmation: After placing an order, you will receive a confirmation email at the address you provided. This email serves as acknowledgment of your order but does not constitute acceptance. We will send a second email once your order is processed and shipped, confirming acceptance and providing tracking information.
3.2 Pricing and Payment: All prices on our website are listed in the applicable currency (as indicated on the website) and are subject to change without notice. You agree to pay the full amount specified in your order, including all taxes and fees. We accept major credit cards, debit cards, and other payment methods as indicated on the website. By providing payment information, you confirm that you are authorized to use the payment method and that the information is accurate.
3.3 Product Availability: We strive to maintain accurate inventory information, but occasionally products may be out of stock or discontinued. If a product you ordered is unavailable, we will notify you via email (purchenahomes@outlook.com) and offer a refund, replacement, or cancellation of the affected portion of your order.

4. Shipping and Delivery

We ship products to locations as specified on our website. Shipping times and fees vary based on your location and the selected shipping method. We will provide an estimated delivery date at checkout, but we do not guarantee delivery times, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.
You are responsible for providing accurate shipping information. If a delivery is delayed or returned due to incorrect information, you may be responsible for additional shipping fees. Risk of loss or damage to the products passes to you upon delivery.

5. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your home furnishings or rugs, you may return eligible products within [30] days of delivery, provided they are in their original condition, unused, and in the original packaging. Custom-made or personalized products are not eligible for return unless they are defective.
To initiate a return, please contact us at purchenahomes@outlook.com with your order number and reason for return. We will provide you with return instructions and a return authorization (RA) number. Returns without an RA number may be rejected.
Refunds will be processed within [7-10] business days of receiving and inspecting your returned item. Refunds will be issued to the original payment method, and shipping fees are non-refundable unless the return is due to our error (e.g., defective product, wrong item shipped).

6. Product Quality and Warranty

All our products (home furnishings, rugs, etc.) are subject to the manufacturer’s warranty, if applicable. We stand behind the quality of our products and will replace or refund defective items (as determined by us) within a reasonable timeframe. To claim a warranty or report a defective product, please contact us at purchenahomes@outlook.com with your order number and details of the issue.
Warranties do not cover normal wear and tear, damage caused by improper use, installation, or maintenance, or damage from accidents or natural disasters.

7. Intellectual Property

All content on purchenahomes.com, including but not limited to logos, trademarks, product images, text, and designs, is the intellectual property of Purchena Homes or our licensors. You may not copy, reproduce, distribute, or use any of this content without our prior written permission. All product names, logos, and brands are the property of their respective owners.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Purchena Homes shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising out of these Terms or your use of our services shall not exceed the total amount you paid for the products or services in question.
We shall not be liable for any damages caused by delays in shipping, product unavailability, or errors in product descriptions, except as explicitly stated in these Terms.

9. Indemnification

You agree to indemnify, defend, and hold harmless Purchena Homes, its employees, directors, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website, violation of these Terms, or any wrongful act or omission on your part.

10. Third-Party Services

Our website may contain links to third-party websites or services (e.g., payment processors, shipping carriers). These third-party services are not controlled by Purchena Homes, and we are not responsible for their terms of service, privacy policies, or content. Your use of third-party services is subject to their respective terms and conditions.

11. Termination

We may terminate these Terms or suspend your access to our website or services at any time, with or without cause, by providing you with written notice (via email to the address you provided). Upon termination, you must cease all use of our website and services. Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [insert applicable jurisdiction, e.g., the State of California, USA or England and Wales], without regard to its conflict of laws principles. Any disputes arising out of these Terms or your use of our website or services shall be resolved in the courts of [insert applicable jurisdiction].

13. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us at:
Email: purchenahomes@outlook.com Website: purchenahomes.com