Shipping & Hand

At Purchena Homes (purchenahomes.com), we strive to provide reliable, efficient shipping and handling services for all your home furnishings and rugs, ensuring your purchases arrive safely and on time. This Shipping & Handling policy outlines our processes, fees, delivery timelines, and other important details to help you understand how your orders are processed and delivered.

1. Order Processing Time

All orders placed on purchenahomes.com are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays). Processing time includes verifying your order details, confirming payment, and preparing your home furnishings or rugs for shipment. Custom-made or large items (e.g., oversized rugs, bulky furniture) may require additional processing time (3-5 business days), and we will notify you via email if this applies to your order.

2. Shipping Destinations

We currently ship to [insert applicable regions, e.g., all 50 U.S. states, Canada, and select European countries]. If your location is not listed, please contact us at purchenahomes@outlook.com to inquire about shipping availability and rates. We do not ship to PO boxes, APO/FPO addresses, or international territories not specified on our website.

3. Shipping Fees

Shipping fees are calculated based on your shipping address, the weight and dimensions of your order (especially for rugs and large furniture), and the selected shipping method. Fees will be clearly displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions for eligible orders (e.g., orders over a certain amount), which will be highlighted on our website.
For large or heavy items (e.g., area rugs, sofas, dining sets), additional handling fees may apply to cover packaging and transportation costs. These fees are included in the total shipping cost shown at checkout.

4. Shipping Methods & Delivery Timelines

We partner with trusted carriers to ensure safe and timely delivery of your products. The available shipping methods and estimated delivery times are as follows:
  • Standard Shipping: Estimated delivery time is 7-15 business days. This is our most cost-effective option, ideal for non-urgent orders.
  • Express Shipping: Estimated delivery time is 3-7 business days. For faster delivery, you can select this option at checkout (additional fees apply).
  • Freight Shipping: For large, heavy items (e.g., oversized rugs, furniture). Estimated delivery in 5-10 business days after processing. A signature may be required upon delivery.
Please note that delivery times are estimates only and may be delayed due to carrier delays, weather conditions, peak seasons (e.g., holidays), or unforeseen circumstances. We are not responsible for delays caused by factors outside of our control.

5. Order Tracking

Once your order is shipped, we will send a confirmation email to the address you provided, including a tracking number and a link to track your package via our carrier’s website. You can also track your order by visiting purchenahomes.com and navigating to the "Order Tracking" page, where you can enter your order number and email address.

6. Handling & Packaging

We take great care in packaging your home furnishings and rugs to ensure they arrive in perfect condition. Rugs are rolled and wrapped in protective material to prevent damage during transit, while furniture items are padded and secured in sturdy boxes. If your order arrives damaged, please contact us immediately at purchenahomes@outlook.com with your order number and photos of the damage, and we will assist you with a replacement or refund.

7. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us at purchenahomes@outlook.com as soon as possible. We can only modify the shipping address if your order has not yet been processed or shipped. Once the order is in transit, we cannot change the address, and you may need to contact the carrier directly for assistance.

8. International Shipping 

For international orders, customers are responsible for all customs duties, taxes, and import fees imposed by their country’s government. These fees are not included in the shipping cost and will be collected by the carrier upon delivery. We are not responsible for delays due to customs processing or for any additional fees incurred.

9. Contact Us

If you have any questions, concerns, or issues regarding shipping and handling, please contact our customer support team at:
Email: purchenahomes@outlook.com Website: purchenahomes.com
We are committed to ensuring your order is delivered safely and efficiently, and we will respond to your inquiries promptly.